Shamrock Foods
Overview
Shamrock Foods’ order scheduling system had become outdated and inefficient, burdened by over a decade of patchwork solutions that attempted to keep the system functional. The lack of a structured, scalable solution led to inconsistent workflows, inefficiencies, and heavy reliance on institutional knowledge rather than clear, documented processes.
To ensure the new system met the needs of all stakeholders, extensive research and interviews were conducted across multiple departments, gathering insights from those who used the system daily. The design process focused on:
- Identifying inefficiencies – Mapping out pain points in the existing workflow.
- Standardizing processes – Creating a unified scheduling framework that could work across all departments.
- Enhancing usability – Designing an intuitive UI that reduced reliance on prior system knowledge.
- Improving scalability – Building a future-proof system that could evolve with Shamrock Foods' operations.
Challenge
Each department had its own way of managing orders, creating siloed workflows that made collaboration and standardization nearly impossible. The rigid architecture also made system updates and integrations complex, limiting the company’s ability to adapt to evolving business needs.
To successfully redesign the system, we had to untangle years of legacy processes, align multiple departments with different workflows, and ensure the new solution was intuitive and scalable—all while minimizing disruption to daily operations. This required extensive research, stakeholder interviews, and deep process analysis to build a system that met all business and user requirements while future-proofing Shamrock Foods’ order scheduling for years to come.
Results
The redesigned order scheduling system introduced a centralized, user-friendly interface, replacing manual processes with automation and documented workflows to eliminate reliance on institutional knowledge.
- Reduced scheduling errors and inefficiencies, leading to faster and more reliable order processing.
- Decreased onboarding time for new employees due to clearer workflows and reduced reliance on institutional knowledge.
- Improved cross-department collaboration with standardized processes and shared visibility into order scheduling.
- Future-proofed the system, allowing for scalability and adaptability as business needs evolve.
The order scheduling system overhaul transformed a decade-old patchwork solution into a modern, efficient, and scalable platform, ensuring that Shamrock Foods could continue to meet customer demands with greater accuracy and efficiency.
